Cancellation Policy
Life happens — here is how to change or cancel an appointment, and what we ask in return.
Last updated: 21 August 2026
Giving notice
If you need to cancel or move your appointment, please let us know at least 24 hours beforehand. That gives us time to offer the slot to another client, and it means you keep your place in the diary for another day.
You can cancel or reschedule through the booking confirmation email, or by calling or texting 1-613-777-DIET.
Deposits
We do not currently take a deposit when you book.
Late cancellations and no-shows
Cancellations made with less than 24 hours' notice, and appointments where a client does not arrive, take a slot that another client could have used. We may decline to book future appointments for repeated late cancellations or no-shows.
OWNER ACTION: if you charge a late-cancellation or no-show fee, state the exact amount and how it is collected here. If you do not charge a fee, delete this note and leave the paragraph above as it stands.
Arriving late
If you arrive late, we will do everything we can to still treat you, but your session may need to be shortened so that the client after you is not kept waiting. The full price of the session still applies.
If we need to cancel
If we ever have to cancel your appointment, we will tell you as soon as we possibly can and offer you the first available alternative slot at a time that suits you.
If you are unwell
Please do not come to your appointment if you are unwell or think you may be contagious. Tell us and we will move your booking without any difficulty — this is never treated as a late cancellation.
Refunds
See our refund policy for how refunds are handled for services and prepaid plans.